Resume

📞 503.270.8346 | 📧 angelaf.nielsen@gmail.com 🌐 www.angiethewordnerd.com | LinkedIn

Senior Technical Writer and Editor with experience delivering high-impact documentation across enterprise software, analytics platforms, and defense technologies. Proven track record of collaborating with cross-functional teams—including AI/ML engineers, software developers, support, and product managers—to produce clear, user-focused content for diverse technical and non-technical audiences. Excels in fast-paced, agile environments and is passionate about translating complex information into accessible documentation.

• Admin, Developer, and End-User (Internal and External) Documentation
• AI/ML Documentation Strategy
• API and SDK Documentation
• Documentation Tools: CMS, Confluence, Git, Google Workspace, Markdown, Microsoft Office, Wiki, and Zendesk
• Information Architecture
• Operating Systems: ChromeOS, macOS, and Windows
• Productivity: Airtable and Jira 
• Prompt Design and AI UX Copywriting

Google

Technical Writer - Data Centers & Supply Chain 

Nov 2025 - Present

Lithia Springs, GA

• Transform complex technical concepts into clear, structured, and accessible documentation tailored to diverse technical and non-technical audiences.
• Collaborate cross-functionally with engineers, data center technicians, and program managers to ensure documentation aligns with project objectives and end-user needs.
• Manage multiple concurrent projects in fast-paced, evolving environments while consistently meeting deadlines. 
• Edit, revise, and optimize a wide range of technical and operational materials to ensure accuracy, clarity, and consistency. 
• Navigate ambiguity and shifting priorities, delivering well-structured, high-quality documentation under tight timelines.
• Coordinate and synthesize input from multiple stakeholders to produce comprehensive supply chain and operational documentation.

Echodyne

Senior Technical Writer

2025 - 2025

Kirkland, WA

• Created clear, high-quality documentation for hardware and software radar systems, including user guides, installation procedures, integration guides, and training materials.
• Collaborated with subject matter experts and conducted hands-on work with radar systems to gather accurate technical information.
• Updated and refined documentation to reflect product changes, process improvements, and team feedback.
• Ensured all content adhered to company standards, maintaining consistent style, tone, and structure.
• Developed and delivered side projects to enhance end-user experience, including:
  • Using AI-generated code to build an offline, searchable website that required no server access, enabling field teams to access documentation without Wi-Fi. The project served as a draft prototype demonstrating how offline documentation could support field operations.
  • Developing a custom dictionary of company acronyms, abbreviations, and initialisms for Microsoft Word, enabling employees to bypass manual spellchecking and term entry.
  • Designing a SharePoint-based Style Guide website to centralize documentation standards.
  • Utilizing AI to develop a visually intuitive sticker for a radar system deliverable. 

Pacific Defense

Senior Technical Writer

2023 - 2025

Mukilteo, WA

• Developed, published, and maintained technical documentation for advanced electronics systems used by the U.S. Department of Defense, U.S. military, Australian Army, and commercial clients.
• Partnered with software developers, product managers, and marketing teams to produce user guides, technical manuals, tutorials, installation/configuration instructions, test plans, and product specifications.
• Served as editorial lead for sales proposals, ensuring consistency, accuracy, and high-quality presentation.
• Created and maintained the company's Style Guide to standardize tone, format, and terminology across all content. 
• Reviewed user interfaces, providing usability feedback and recommending feature enhancements.
• Collaborated closely with product and development teams to ensure documentation was accurate, user-focused, and audience-appropriate. - Adapted technical content for diverse audiences, including non-technical users, system administrators, integrators, and developers. 

Highspot

Senior Technical Writer

2022 - 2023

Seattle, WA

NOTE: Role eliminated due to reduction-in-force layoff. 

• Partnered with product managers and services leaders to document customer workflows using Highspot Analytics reports and scorecards for sales enablement.
• Planned, authored, and maintained comprehensive Help content, including knowledge base articles, UI text, and in-app contextual guidance.
• Advocated for user experience by ensuring clarity, consistency, and accessibility across all product documentation.
• Developed a “Get Started with Analytics” section in the Help Center (Zendesk), covering UI navigation, report filters, report and scorecard usage, and technical workflows.
• Created and updated support content for the Highspot Data Lake. 
• Managed the full documentation lifecycle from concept to publishing using Jira and Airtable.
• Mentored a new team member on tools, processes, and technical writing best practices. 

SAP

Senior User Experience Developer, Concur Expense

2020 - 2022

Bellevue, WA

• Collaborated with engineers, product managers, and cross-functional teams to gather requirements, conduct technical reviews, and validate product functionality. 
• Produced clear, concise documentation enabling external developers, partners, and prospects to understand SAP Concur Platform capabilities. 
• Authored and published release notes for Small Business, Standard, and Professional/Premium editions of SAP Concur Expense. 
• Assessed project scope and audience needs to recommend and deliver the most effective customer-facing documentation.
• Developed targeted technical content for both developer and business audiences. 

Adobe

Senior Quality Assurance Analyst (Senior Technical Editor)

2016 - 2020

Seattle, WA

• Edited and tested customer-facing technical course materials for a global curriculum team of 15+ members across the U.S., Canada, and India. 
• Partnered with curriculum developers to revise content for clarity, accuracy, and instructional effectiveness, including substantive rewrites and technical corrections. 
• Established and implemented documentation standards for student guides, instructor guides, slide decks, and e-learning content. 
• Mentored team members and facilitated knowledge transfer to drive adoption of documentation standards and improve content quality. 
• Deployed and validated desktop environments using .jar files and command-line tools to test technical instructions. 
• Verified back-end configuration procedures for Adobe Experience Manager (AEM) using tools such as Apache and MongoDB, including editing JSON files for hands-on training exercises. 
• Reviewed and approved final instructor VM builds, ensuring all course materials and applications were installed, functional, and aligned with curriculum requirements.
• Managed editing schedules in Atlassian JIRA, tracking projects end-to-end and communicating technical edits to curriculum developers. 
• Served as JIRA and SharePoint team administrator, onboarding and training new team members on tools and best practices.
• Mentored a junior Training QA Specialist through weekly standups and ongoing check-ins, supporting both team objectives and individual development. 
• Advised curriculum developers on technical writing best practices.
• Consolidated two legacy style guides into a single, unified online Style Guide. 

Microsoft

Content Developer 2

2013 - 2016

Redmond, WA

•  Managed Windows Error Reporting (WER) content by triaging issues and approving and publishing troubleshooting guidance for application faults, kernel errors, unresponsive apps, and product-specific failures, supporting both end users and developers.
• Developed documentation for the Windows out-of-box experience (OOBE) device image, enabling OEMs to build and customize mobile and desktop devices. 
• Authored technical documentation for Windows Performance Analyzer (WPA) as part of the Windows Performance Toolkit (WPT). 
• Created and edited MSDN documentation across assigned product areas.
• Maintained Windows Engineering Guides (WEGs) to support OEM understanding of hardware design requirements, UX guidelines, and PC image customization. 

M.S., Technical Communication – Rensselaer Polytechnic Institute
B.S., Professional & Technical Communication – SUNY Polytechnic Institute
A.A.S., Life Sciences and Communications – Hudson Valley Community College