Resume

Angela Nielsen

📞 503.270.8346 | 📧 angelaf.nielsen@gmail.com 🌐 www.angiethewordnerd.com | LinkedIn

Professional Summary

Senior Technical Writer and Editor with experience delivering high-impact documentation across enterprise software, analytics platforms, and defense technologies. Proven track record of collaborating with cross-functional teams—including AI/ML engineers, software developers, support, and product managers—to produce clear, user-focused content for diverse technical and non-technical audiences. Excels in fast-paced, agile environments and is passionate about translating complex information into accessible documentation.

Core Competencies

AI/ML Documentation Strategy
API and SDK Documentation
Documentation Tools: CMS, Confluence, Zendesk, Markdown, Git
Information Architecture
Admin, Developer, and End-User Documentation
Prompt Design and AI UX Copywriting
Software: CMS, Confluence, Zendesk, Markdown, Git
Documentation Tools: CMS, Confluence, Zendesk, Markdown, Git

Experience

Echodyne – Senior Technical Writer
Kirkland, WA | Mar 2025 – Present

Lead documentation strategy for radar systems and AI-integrated electronic platforms in defense and commercial sectors.
Collaborate with AI software teams to document capabilities, configurations, and test procedures for intelligent sensing products.
Design content for multidisciplinary audiences, from systems integrators to software developers.
Drive content consistency and knowledge sharing across the product lifecycle.

Pacific Defense – Senior Technical Writer
Mukilteo, WA | 2023 – 2025

Authored and managed end-to-end documentation for cutting-edge defense tech involving embedded systems and AI-enhanced signal processing.
Created onboarding and troubleshooting documentation for hardware-software interaction layers.
Advocated for scalable documentation standards as systems grew more data- and model-driven.
Reviewed Request for Proposals (RFIs).

Highspot – Senior Technical Writer
Seattle, WA | 2022 – 2023

NOTE: My role was eliminated due to a reduction-in-force (RIF) layoff.

Created a new help experience for Highspot’s AI-powered analytics, including interactive tutorials and contextual UI copy.
Partnered with data scientists and product owners to explain model behavior, scorecard logic, and performance dashboards.
Developed AI/UX-adjacent content to help users understand metrics-driven insights.
Tools: Zendesk, JIRA, Airtable.

SAP Concur – Senior User Assistance Developer
Bellevue, WA | 2020 – 2022

Developed technical content for platform APIs and third-party integrations.
Created externally facing documentation to guide developers integrating with Concur’s AI-enhanced expense reporting platform.
Collaborated with teams using machine learning for fraud detection and predictive spend.

Adobe – Sr. Training QA Analyst / Technical Editor
Seattle, WA | 2016 – 2020

Created an online Style Guide for the Adobe Digital Learning Services team.
Created and served as the administrator for an onboarding wiki for new curriculum developers.
Ensured editorial and technical accuracy of training materials for complex digital media tools with AI-powered features (Adobe Analytics, Adobe Campaign, Adobe Experience Manager, and Adobe Target).
Served as a SharePoint admin for the team’s SharePoint site.
Standardized and mentored teams on style, usability, and documentation quality.
Used command-line tools, JAR deployment, remote desktop, and multiple browsers for environment and SaaS-based application testing.

Microsoft – Content Developer II
Redmond, WA | 2013 – 2016

Authored technical guides for OEMs and developers on Windows systems, including performance analysis and user experience customization.
Managed knowledge base content for Windows Error Reporting, focused on technical root-cause analysis and system fault diagnostics.
Created MSDN documentation and WPT technical content used by enterprise developers and system integrators.

Education